1. Introduction
At Charm Farming Import and Export Trading Co., Ltd., we are committed to providing high-quality products and exceptional service. Our team operates with integrity, professionalism, and dedication to ensure customer satisfaction. This policy outlines our commitments, team values, and service standards.

2. Our Team
Our team consists of experienced professionals in international trade, product sourcing, and customer service. We prioritize:

  • Expertise: Our team members are knowledgeable about shoes, bags, and the latest fashion trends.
  • Customer-Centric Approach: We strive to understand and meet customer needs efficiently.
  • Innovation: We continuously improve our products and services to provide better value.
  • Integrity and Trust: We maintain transparency and honesty in all business dealings.

3. Service Standards
We uphold the following service commitments:

  • Product Quality Assurance: All our products undergo strict quality control before shipment.
  • Order Processing and Delivery: Orders are processed promptly, and we provide reliable shipping services.
  • Customer Support: Our customer service team is available to assist with inquiries, order tracking, and issue resolution.
  • Fair Pricing: We offer competitive pricing without compromising on quality.
  • Secure Transactions: We ensure safe and secure payment methods for all purchases.

4. Returns and Exchanges

  • Customers may request a return or exchange within [insert number] days of receiving the product if it meets our return conditions.
  • Returned items must be unused, in original packaging, and include proof of purchase.
  • Refunds or exchanges will be processed upon inspection of the returned item.
  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

5. Customer Responsibilities
To ensure smooth transactions, we ask customers to:

  • Provide accurate and complete order details.
  • Review product descriptions before purchasing.
  • Contact us immediately if an issue arises with an order.

6. Contact Information
For inquiries or assistance, please contact us:

Charm Farming Import and Export Trading Co., Ltd.
Address: East of Fujian Road and North Third Ring Road, Economic Development Zone, Xiaoyang County
Phone: 19916631498
Email: CharmFarming@outlook.com