Team, Service, Transportation, and Return & Exchange Policy Charm Farming Import and Export Trading Co., Ltd.

  • The company name is Charm Farming Import and Export Trading Co, Ltd.Company Address: East of Fujian Road and North Third Ring Road, Economic Development Zone, Xiaoyang CountyContact number: 19916631498email CharmFarming@outlook.comProducts: Shoes, Bags

5. Customer Responsibilities
To ensure smooth transactions, we ask customers to:

  • Provide accurate and complete order details.
  • Review product descriptions before purchasing.
  • Contact us immediately if an issue arises with an order.

6. Transportation Policy
Shipping Methods and Timeframes:

  • We offer standard and express shipping options, with estimated delivery times varying by destination.
  • Orders are typically processed within [insert timeframe] business days.
  • Shipping times vary based on location but generally range from [insert estimated delivery range] days.

Shipping Costs:

  • Shipping costs are calculated based on order weight, shipping method, and destination.
  • Free shipping may be available for orders exceeding a specified amount.

International Shipping:

  • We offer international shipping to select countries.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.

Tracking and Delivery:

  • Once an order is shipped, customers will receive a tracking number via email.
  • We are not responsible for delays caused by courier services, customs processing, or unforeseen circumstances.

Damaged or Lost Shipments:

  • If a shipment is lost or arrives damaged, customers must contact us within [insert timeframe] days to file a claim.
  • We will work with shipping providers to resolve the issue promptly.

7. Return and Exchange Policy
At Charm Farming Import and Export Trading Co., Ltd., we strive for customer satisfaction. If you are not completely satisfied with your purchase, you may return or exchange your item under the following conditions:

Eligibility for Returns and Exchanges:

  • Customers may request a return or exchange within [insert number] days of receiving the product.
  • Items must be in unused condition, with original packaging and proof of purchase.
  • Returns or exchanges are not accepted for customized or final sale items.

Return and Exchange Process:

  1. Contact our customer service team at CharmFarming@outlook.com or call 19916631498 to initiate a return or exchange request.
  2. Provide order details and reason for the return/exchange.
  3. Once approved, we will provide instructions for shipping the item back.
  4. Refunds or exchanges will be processed upon inspection of the returned item.

Shipping Costs for Returns:

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • In cases of defective or incorrect items, we will cover the return shipping costs.

Refunds:

  • Approved refunds will be processed within [insert timeframe] days to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges:

  • Exchanges will be processed once the returned item has been received and inspected.
  • If the requested exchange item is unavailable, a refund or store credit will be issued.

8. FAQs
Q: What products do you sell?
A: We specialize in selling shoes and bags.

Q: How can I place an order?
A: You can place an order through our website. Simply browse our products, add items to your cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure online payment methods.

Q: How long does shipping take?
A: Shipping times vary based on location. Typically, orders are delivered within [insert estimated delivery time] days.

Q: Can I return or exchange a product?
A: Yes, we accept returns and exchanges within [insert number] days, provided the product is unused and in its original packaging.

Q: How do I track my order?
A: Once your order is shipped, we will provide a tracking number via email.

Q: How can I contact customer support?
A: You can reach us via email at CharmFarming@outlook.com or call us at 19916631498.

9. Contact Information
For inquiries or assistance, please contact us:

Charm Farming Import and Export Trading Co., Ltd.
Address: East of Fujian Road and North Third Ring Road, Economic Development Zone, Xiaoyang County
Phone: 19916631498
Email: CharmFarming@outlook.com